Kristy Lovett who works as the Sr. Manager for Customer Solutions and Strategies for Ameren Missouri recently received the Ameren President’s Award for Excellence in Diversity, Equity and Inclusion for going above and beyond when it comes to creating a safe space and openly discussing DE&I. “Everyone can talk about how important it is to be ‘All In’ and creating a safe space for Ameren employees, but Kristy has really delivered on those through her leadership.”, John Bunten, Ameren Missouri Diversity Coordinator. “One of the most impressive things she has done is set up on-going monthly meetings called Transparent Topics where her team meets in smaller groups to discuss various DE&I Topics. She created a safe space for discussions about uncomfortable topics, and co-workers are forming a deeper understanding of each other as a result. Through her efforts, Kristy has not only made Customer Solutions a great place to work, but also a place for open and honest conversation”.
Kristy is a 13-year employee with Ameren Missouri and has spent most of her 30-year career on improving the customer experience. She is responsible for executing Ameren Missouri’s digital customer roadmap and manages the Customer Solutions team comprised of product owners, business leads and analysts. She is highly effective in gathering insightful customer feedback and analyzing intelligence to propose process improvements, new products, and solutions that align with company strategies.
Kristy has a Master’s of Business Administration from Webster University and a Bachelor of Arts from the University of Louisville. She is a collaborative and proven leader with a demonstrated ability to instill confidence, direction and success in her team.
Kristy is married to Greg Lovett and they reside in Maryville, IL. Kristy and her husband love to travel and spend a great deal of their down time at the Lake of the Ozarks on their boat and paddle boarding.
If you would like to connect and congratulate Kristy, she can be reached at email@example.com.